FREE Online Meetings
  • Unlimited FREE meetings
  • Up to 1,000 participants
  • Meet anytime, anywhere
  • FREE audio conferencing
  • Design your own lobby
Perfect for...
  • Online presentations
  • Sales presentations
  • Product demos
  • Webinars
  • Training
FAQs
      Have a question about FreeScreenSharing®? Below are the frequently asked questions to get you started with online meetings. If you still have a question, please call 877-482-5838 and we will be happy to assist.


About FreeScreenSharing


What is FreeScreenSharing?

What are the costs involved with a FreeScreenSharing account?
Is this a "Free Trial" or limited time offer?
How many participants can I have on a FreeScreenSharing online meeting?
Is there a limit on the length of a FreeScreenSharing online meeting?
How many hosts can there be?

Can I use Skype with FreeScreenSharing?
Will I receive a meeting detail report?
Will I receive a call detail report?
Is audio streaming supported in FreeScreenSharing?
Is video streaming supported in FreeScreenSharing?
Is there a limit to the amount of online meetings I can have using FreeScreenSharing?
Are you going to sell my email information?
Can international attendees participate?
Will there be a time limit on a FreeScreenSharing online meeting?

Getting Started

What do I need to create an account?
How do I create an account?
What is the installer?
What is the executable file?
How do I install Adobe Flash Player?
How do I install Java?
Are Mac or PC operating systems supported with FreeScreenSharing?
What are the operating system requirements in order to use FreeScreenSharing on Windows?

What are the operating system requirements in order to use FreeScreenSharing on my Mac?

Host Controls

How do I (host) start a FreeScreenSharing online meeting?
How do I select what documents and programs I want to share with my attendees?
How do I invite participants to join the online meeting?
Will participants need a new link with each online meeting or will they use the same one?
How do I know if a participant joined a meeting?
If a participants name displays in the attendee list, does that also mean they are dialed into the call?
How do participants call into the audio portion of the online meeting?
Do I have to use the dial-in number and access code I was provided?
Where is the invite meeting link located?
Where can I find my Meeting ID?
What is my Meeting ID used for?
Am I able to chat with my attendees?
How do I choose who to send a chat message to?
How do I know if I sent a private or public chat?
What happens if I press the logout key once the online meeting has started?
What happens if I press the logout key before I start the online meeting?
How do I pause a meeting?
How do I resume a meeting?
How do I stop a meeting?
Can I give a participant the ability to share their screen?
How do I switch presenters?
Can I take back control from a participant?
How do I take back control?

Lobby Page Management

How do I edit and customize my Lobby page?
What is the Lobby Manager?
What is the Lobby Preview?
How do I upload a headshot or logo?

Do I have to upload a photo of myself or logo of my company?
How do I edit my contact information?
Do I have to fill out my Contact information? I do not wish to share that information with my attendees.
How do I edit the meeting title?
How do I edit the Phone Conference information?
I edited the Phone Conference Information but am no longer using that service. How do I find what the dial-in number is for my FreeScreenSharing account?
Can I share documents or URL links with my online meeting participants?
How do I share documents and links with my online meeting participants?
How do I change the password for my FreeScreenSharing account?
What do I do if I forgot my password?
Can I change the background color of my lobby page?

Participant Controls

How do I join a meeting?
What information do I need to provide to join a meeting?
Will I need to download software to participate in an online meeting?
How do I join the audio conferencing portion of the online meeting?
What are the meeting resources for?
How do I download a document or go to a link that is listed under the meeting resources?

What is the difference between the meeting dashboard and the meeting viewer?
Am I able to chat with other participants?
The host just uploaded new content to the meeting resources. Why am I unable to see it in the meeting dashboard?
I was nominated to become presenter. Why are the other attendees unable to view what’s on my screen?

Technical Support

How do I report a problem?
Do you have 24 hour support?
I’m a customer calling from outside the United States. What number should I call to reach customer service?
Where can I send an email to receive assistance?
What other services do you provide?
I'm having problems creating an account or connecting to the web interface?

About FreeScreenSharing.

What is FreeScreenSharing?
FreeScreenSharing is a free online meeting service designed for screen sharing, web conferencing, product demonstrations, webinars and more.



What are the costs involved with a FreeScreenSharing account?

There are no costs involved. This service is provided for free of charge.



Is this a "Free Trial" or limited time offer?
No, we intend on offering this service on a continual basis.



How many participants can I have on a FreeScreenSharing online meeting?
The maximum number of participants is 1,000.



Is there a limit on the length of a FreeScreenSharing online meeting?
Six hours and there is no limit on how many hours you wish to meet online each month.



How many hosts can there be?
The system allows for one host during a FreeScreenSharing online meeting. The switch presenter feature may be utilized anytime during a FreeScreenSharing meeting to allow other participants to share their screen.



Can I use Skype with FreeScreenSharing?
Not at this time.

Will I receive a meeting detail report?
Yes, our system will generate a meeting detail report after the FreeScreenSharing meeting session has been terminated.

Will I receive a call detail report?
A separate call detail report will be emailed to you if you are using a third party audio conferencing account. If using the provided conference call account, the call details will be listed on the Meeting Detail Report.

Is audio streaming supported in FreeScreenSharing?
Not at this time.

Is video streaming supported in FreeScreenSharing?
Not at this time.

Is there a limit to the amount of online meetings I can have using FreeScreenSharing?
No, you may conduct an unlimited number of online meetings using FreeScreenSharing and have an unlimited number of accounts if you feel it necessary.

Are you going to sell my email information?
No. We will send you an occasional email with information about the web site, the services being offered and changes that are made to the network.

Can international attendees participate?
Anyone who has internet service and can dial a US telephone number should be able to log onto a FreeScreenSharing online meeting and dial a FreeConferenceCall® number.

Will there be a time limit on a FreeScreenSharing online meeting?
The time limit for a FreeScreenSharing online meeting is 6 hours.

Getting Started

What do I need to create an account?
Only your name, email address and a self-generated password is required to receive a FreeScreenSharing account.

How do I create an account?
Go to www.freescreensharing.com and fill out the required fields in the Get Started box.

What is the installer?
The Installer is the FreeScreenSharing software which is downloaded to conduct online meeting sessions. It also allows for prompt to meetings right from your applications tray.

What is the executable file?
The executable file is a one-time download of the FreeScreenSharing software to conduct online meeting sessions.

How do I install Adobe Flash Player?
When you sign up for an account or join a meeting, FreeScreenSharing will prompt you to download Flash if it is out of date or not installed on your computer. Simply follow the directions to Download Adobe Flash Player or you may also go to www.Adobe.com and download the software from there.

How do I install Java?
When you sign up for an account or join a meeting, FreeScreenSharing will prompt you to download Java if it is out of date or not installed on your computer. Simply follow the directions to Download Java or you may also go to www.Adobe.com and download the software from there.

Are Mac or PC operating systems supported with FreeScreenSharing?
Yes, both Mac and PC operating systems are supported with FreeScreenSharing.

What are the operating system requirements in order to use FreeScreenSharing on Windows?
The following is a list of requirements for the PC operating system in order to use FreeScreenSharing
• Required: Windows® 7, Vista, or XP
• Required: Internet Explorer® 6.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 6.0 or newer (JavaScript™ and Java™ enabled)
• Required: Internet connection, with cable modem, DSL or better recommended (128 Kbit/s minimum)
• Recommended: Minimum of Pentium® 4 class 1.3 GHz CPU with 1 GB of RAM (2 GB of RAM for Windows® Vista) or better .



What are the operating system requirements in order to use FreeScreenSharing on my Mac?
The following is a list of requirements for the Mac operating system in order to use FreeScreenSharing.
• Required: Mac OS® X v10.5 or newer
• Required: Safari™ 4.0 or newer, Firefox® 3.5 or newer or Google™ Chrome™ 6.0 or newer (JavaScript™ and Java™ enabled)
• Required: Internet connection, with cable modem, DSL or better recommended (128 Kbit/s minimum)
• Required: Intel Core Duo 1.33 GHZ CPU, with 1GB of RAM or better.

Host Controls

How do I (host) start a FreeScreenSharing online meeting?
Go to www.freescreensharing.com and fill out the required fields in the Host Meeting login box. The next page will display your meeting dashboard from which you will click on the green ‘Start Meeting’ button to begin your online meeting. If you do not have a FreeScreenSharing account, use the Create Account box found on the home page to get started.

How do I select what documents and programs I want to share with my attendees?
From the meeting dashboard window, click on ‘Select Items to Share’ to display a list of the current programs and documents you have open. Check the box next to the items you would like your participants to view.

How do I invite participants to join the online meeting?
Log into your FreeScreenSharing account at www.freescreensharing.com and from the meeting dashboard window, click on the 'Invite Others' button to display your FreeScreenSharing meeting credentials. Click the ‘Copy to Clipboard’ button and paste to your preferred email client to send to your participants.

Will participants need a new link with each online meeting or will they use the same one? The same FreeScreenSharing meeting link may be utilized at any time. To use a different meeting link, create a new FreeScreenSharing account from the home page of www.freescreensharing.com. Our system allows you to create multiple accounts at no charge. We just ask that you use them.

How do I know if a participant joined a meeting?
All joined participants are displayed in the ‘Attendee List’ section of the meeting dashboard. That list will only display once the meeting has been started by the host.

If a participants name displays in the attendee list, does that also mean they are dialed into the call?
At this time the ‘Attendee List’ only displays those viewing the online meeting.

How do participants call into the audio portion of the online meeting?
Have participants call into the dial in number and use the access code to join the audio portion of the FreeScreenSharing Meeting (if using the provided conference call account).

Do I have to use the dial-in number and access code I was provided?
No, you may use any conferencing service you already have for the audio portion of the online meeting.

Where is the invite meeting link located?
The meeting link is provided in your meeting dashboard window located under the ‘Attendee List’ section.

Where can I find my Meeting ID?
Your meeting ID is located at the top and bottom of the meeting dashboard. You can also locate this information when you click on ‘invite others’ from the meeting dashboard window.

What is my Meeting ID used for?
Your meeting ID is required for participants to log onto your online meeting.

Am I able to chat with my attendees?
Yes. The chat feature allows the host to send messages to all participants in the meeting or to individual participants.

How do I choose who to send a chat message to?
Use the dropdown menu from the meeting dashboard window located under the ‘chat with’ section to select who you wish to send your message to.

How do I know if I sent a private or public chat?
Private messages are displayed in purple.

What happens if I press the logout key once the online meeting has started?
If the ‘logout’ button is pressed while a meeting is in progress, the host and all participants will be disconnected from the meeting. To restart the meeting, login and click the ‘Start Meeting’ button.

What happens if I press the logout key before I start the online meeting?
If the ‘logout’ button is pressed before a meeting has started the host will be disconnected from the meeting dashboard and returned to the FreeScreenSharing homepage.

How do I pause a meeting?
Press the ‘Pause Meeting’ button from the meeting dashboard window to temporarily disconnect participants from the meeting. Once the meeting is paused, all joined participants will see the phrase “Meeting Paused’ across their screen.

How do I resume a meeting?
To resume a paused meeting, click the ‘Start Meeting’ button from the meeting dashboard window.

How do I stop a meeting?
To stop a meeting, click on the ‘Stop Meeting’ or ‘Logout’ buttons from the meeting dashboard window.

Can I give a participant the ability to share their screen?
Yes. At any point the host may give one of the participants the ability to share their screen using the Swich Presenter feature from their meeting dashboard window.

How do I switch presenters?
Click the ‘Switch Presenter’ button and select an attendee to take control and share their screen with the rest of the meeting. You can also switch presenters using the ‘Attendee List’ section in the Meeting Dashboard window by clicking the icon located to the left of the participant name that you wish to give control to.

Can I take back control from a participant?
Yes. The host of the meeting may take back control at any time. To do so, click on the ‘Take Back Control’ button from the meeting dashboard window.

How do I take back control?
You can become presenter by clicking the ‘take back control’ button located in the meeting dashboard window.

Lobby Page Management

How do I edit and customize my Lobby page?
You can edit your lobby in two ways, by clicking the ‘Lobby Manager’ or the ‘Lobby Preview’ tabs from the meeting dashboard window.

What is the Lobby Manager?
The Lobby Manager allows you to edit and customize your lobby page. Here you can view and manage how each part of your lobby will look, change your account password and change the color of the meeting background.

What is the Lobby Preview?
The Lobby Preview allows you to view your lobby as participants will see it when they log into the meeting. You can also edit and upload content to the lobby using the lobby preview.

How do I upload a headshot or logo?
In the lobby manager you may upload a headshot or logo to your lobby page by expanding the window and clicking on Change. Each uploaded headshot is saved automatically. To upload a new file, select ‘Change’ again. You may also upload a headshot or logo in the lobby preview by scrolling your cursor over the headshot you currently have uploaded and pressing the ‘click to edit’ button. Locate the picture you wish to upload and click open.

Do I have to upload a photo of myself or logo of my company?
No, you may upload any photo as your headshot or from the lobby manager you can select to use the default photo or choose to show nothing at all.

How do I edit my contact information?
To add your contact information to the lobby page, expand the window in the lobby manager or click on the ‘contact information’ area in the lobby preview and fill out your preferred fields. Use the tools provided to customize the font, color and size of your text. Once complete, click save.

Do I have to fill out my Contact information? I do not wish to share that information with my attendees.
No. You may fill this area with any information you wish or you can select to show nothing at all.

How do I edit the meeting title?
To add a meeting title to your lobby page, expand the window in the lobby manager or click on the meeting title are in the lobby preview and type the meeting title in the provided text box. Use the provided tools to customize the font, color and size of your text. Once complete, click save

How do I edit the Phone Conference information?
To use another conferencing account when using FreeScreenSharing, log into your FreeScreenSharing account and locate the ‘Lobby Manager’ tab. Next, expand phone conference section and edit the information from there. Once complete, click save.

I edited the Phone Conference Information but am no longer using that service. How do I find what the dial-in number is for my FreeScreenSharing account?
Log into your FreeScreenSharing account and select the “lobby Manager’ tab. From there, locate the ‘Phone Conference’ section and expand the window by clicking on the plus icon located in the left corner. Next, click on ‘use default’ to set the audio conferencing credentials back to the originating account.

Can I share documents or URL links with my online meeting participants?
Yes, you can share the following documents during your online meetings; Word, Excel, PDFs, and Power Point presentations and share any URL link you wish.

How do I share documents and links with my online meeting participants?
To upload documents to your lobby page, log into your FreeScreenSharing account and select the ‘Lobby manager’ tab. Locate the Documents section of the page and click on upload located towards the bottom right corner. Browse and locate the document(s) you would like to upload from your computer. Once uploaded, you can edit the title and description for the file in the provided columns. To upload a URL link, located the Links section (located underneath the Documents section) and click on Add More. A window will display where you will copy or type in the link(s) you would like to share with your online meeting participants.

How do I change the password for my FreeScreenSharing account?
Login to your FreeScreenSharing meeting dashboard, select the Lobby Manager tab and change your password in the Change Password section of the page.

What do I do if I forgot my password?
Use the ‘forgot password’ link from the home page to have our system email the password to you.

Can I change the background color of my lobby page?
Yes. Log into your FreeScreenSharing meeting dashboard, select the Lobby Manager tab and change your background color in the ‘Change Background Color’ section of the page. Once you have selected your colors be sure to press the ‘save button’.

Participant Controls

How do I join a meeting?
Meeting participants join a meeting by clicking on the meeting link from their invite, by typing it into their web browser or by using the ‘Join Meeting’ login box from the home page of www.freescreensharing.com. On the next page, they will provide meeting credentials, click submit and follow the prompts to join the meeting.

What information do I need to provide to join a meeting?
Participants need to provide their name and email address to join a meeting.

Will I need to download software to participate in an online meeting?
Yes. All participants will need to download the FreeScreenSharing software to participate in a meeting.

How do I join the audio conferencing portion of the online meeting?
At the scheduled time and date of the online meeting all invited participants dial the conference dial-in number and enter the access code (provided by the meeting host) upon prompt (if using the provided conference call account).

What are the meeting resources for?
The meeting resources are documents and links that the host finds important for the participants to have access to during the online meeting.

How do I download a document or go to a link that is listed under the meeting resources?
Click on the icon to the left of the document you wish to download or to the left of the link you wish to be directed to.

What is the difference between the meeting dashboard and the meeting viewer?
The meeting dashboard window allows hosts to have access to all available controls, the lobby, meeting resources and other information for the meeting. The meeting viewer is what allows you to see (or view) what’s on the host’s computer screen.

Am I able to chat with other participants?
Yes. Participants may send a chat message to the entire conference or a private chat to the host. Private chats may not be sent between participants.

The host just uploaded new content to the meeting resources. Why am I unable to see it in the meeting dashboard?
In order for you to see the new content on the meeting dashboard you need to press the ‘refresh’ button located at the top right corner of the meeting dashboard window.

I was nominated to become presenter. Why are the other attendees unable to view what’s on my screen?
You will need to click on the ‘select items to share’ button located in the meeting dashboard window. From there you may select which documents and programs you wish share with the other attendees.

Technical Support

How do I report a problem?
To report a problem, issue, ask a question or make a comment click the ‘Trouble Ticket’ button located at the bottom of the meeting dashboard window. When the popup window comes up, fill in as much information as possible and the best way to contact you and one of our customer service representatives will assist you.

Do you have 24 hour support?
Yes, we have 24 hour support. Please call 877.482.5838 to speak with one of our live customer service representatives or send an email to services@freescreensharing.com.

I’m a customer calling from outside the United States. What number should I call to reach customer service?
All international callers can dial +1.562.437.1411to reach our customer support line and speak with a live customer service representative.

Where can I send an email to receive assistance?
If you require help and would like to send an email, please send your message to services@freescreensharing.com and one of our live customer service representatives will get back to you within 24 hours.

I'm having problems creating an account or connecting to the web interface?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP Addresses and Ports:

Allow access to: TCP connection to IP 12.7.192.104 Port 5142
Allow access to: TCP connection to IP 12.7.192.55 Port 443


What other services do you provide?
For a complete list of services offered by FreeConferenceCall.com please go to our Services page.

       
Customer Service

Free Conferencing Corporation
4300 E. Pacific Coast Hwy
Long Beach, CA 90804

Toll Free
24-Hour Support
877.482.5838

INT'L 562.437.1411